Privacy Policy
Grounded Basement Projects Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples include your name, address, email address and phone number.
We collect your Personal Information for purposes including:
Responding to your enquiries
Sending newsletters or marketing updates (if you've opted in)
Providing information about our products and services
Improving our digital presence and user experience
We may collect your information through:
Website forms (such as contact or sign-up forms)
Email or phone communications
In-person conversations or interviews
Social media interactions
Publicly available sources
Third parties you authorise
Where appropriate, we will explain why we are collecting the information and how we plan to use it.
Website Contact Forms and Email Signups
When you submit your details through our website—such as via a contact form or to join a mailing list—we collect your name and email address for the purposes of responding to your query or sending periodic updates.
By submitting your details, you consent to us collecting and using your information in accordance with this Privacy Policy. You may unsubscribe at any time by following the instructions in our emails or contacting us directly.
Cookies and Website Analytics
Our website may use cookies and tools such as Google Analytics to collect anonymised information about your visit, such as pages viewed, time spent on site, and referring websites. This helps us improve our site and provide a better user experience.
You can control cookie settings via your web browser. Refusing cookies may limit some functionality of our site.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinions about an individual's racial or ethnic origin, political opinions, religion, trade union membership, criminal record or health information.
We do not collect sensitive information unless:
It is necessary for the primary purpose of our interaction
You have given explicit consent
It is required or authorised by law
Third Parties
Where reasonable and practicable, we collect Personal Information directly from you. However, we may receive information from third parties (e.g. referrals or service partners). In such cases, we take reasonable steps to ensure you are aware of the information provided to us.
Overseas Data Storage
Some of the platforms we use (such as email marketing tools or website hosts) may store data outside Australia. We only engage providers that align with the standards of the Australian Privacy Principles and take reasonable steps to ensure your data is protected.
Disclosure of Personal Information
We may disclose your Personal Information:
To third-party service providers who assist us in operating our business (e.g. email platforms, website hosting)
Where you have consented
Where required or authorised by law
Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, loss, and unauthorised access, modification or disclosure.
When Personal Information is no longer needed, we take reasonable steps to destroy or de-identify it. Some information may be retained in archives for record-keeping purposes for a minimum of 7 years.
Access and Correction
You may access the Personal Information we hold about you and request updates or corrections. There is no fee for making a request, though we may charge a small administrative fee for providing printed copies.
We may require identification before releasing information to protect your privacy.
Keeping Your Information Up to Date
We aim to ensure your Personal Information is accurate, complete and current. If your details change, please let us know as soon as possible so we can update our records.
Changes to This Policy
This policy may change from time to time and the most current version will always be available on our website.
Privacy Enquiries or Complaints
If you have any questions or concerns about this Privacy Policy or how we manage your information, please contact:
Grounded Basement Projects Pty Ltd
Email: mick@groundedbasements.com
Or use our contact form at www.groundedbasements.com/contact
We will respond to all enquiries and complaints in a timely and respectful manner.
